Bear Camp - PX Kids Clothing ("BCPK")
SHIPPING AND RETURNS POLICIES
- Standard Shipping
It is BCPK’s general procedure to ship items within the United States in 1-3 business days after your order is received. Unless otherwise arranged with BCPK, items will be shipped via USPS standard shipping, which generally delivers packages within 2-7 business days after we provide the shipment. (In Alaska and Hawaii, standard shipping has longer lead times, generally taking 5-9 business days.)
Unless requested by the carrier, we do not require a signature for delivery.
Please email customerservice@BearCampClothing.com if you have any questions about shipping speed, or if you would like to arrange for a speedier delivery (at additional cost).
- “Free Shipping” Restrictions
We offer Free Standard Shipping to addresses in the United States of America (excluding US Territories) for orders over $49 before taxes. For orders under $49 before taxes, or outside the United States, you will be charged the United States Postal Service (“USPS”) going rate for standard shipping costs.
- Shipping Costs are Nonrefundable
Please note that if you should return items for a refund, the shipping costs are non-refundable. And if an item is returned whose original purchase was covered by a “free shipping” offer, then BCPK’s cost for shipping that item may be deducted from the refunded amount to cover the cost of the original shipment.
- Shipping to Canada
BCPK can ship orders to Canada, but you may be charged additional fees once you receive our package, since Canadian buyers are responsible for paying duties, taxes, and applicable customs brokerage fees separate from the merchandise cost. Such fees are generally due upon receipt of a shipment.
If you have questions about shipping to Canada, please email customerservice@BearCampClothing.com
We hope you are thrilled with your purchase, but understand that at times there may be a reason you are not 100% satisfied with your order. We will strive to work with you to remedy any such situation, via the policies outlined below. Please note: this return policy only applies to purchases made online at www.BearCampClothing.com.
If you purchased a Bear Camp - PX Kids Clothing item from a retailer or online store, please refer to that reseller’s own policies, which would control refund or return of your purchase from that reseller.
- Domestic (USA) / International:
We accept returns of unworn, unwashed, and undamaged clothing within 30 days of purchase.
If for any reason you wish to exchange an item or return it for a refund within 30 days after purchase, please start the process by emailing customerservice@BearCampClothing.com with your name, email, Order ID and the item(s) you wish to exchange/return. There will be no refunds or returns after the initial 30 day period has expired.
Please note: If clothing is returned with signs of use (i.e., stains, odors, fading, or any damage), then BCPK may not accept it for refund or as a return.
Upon receipt of any return, merchandise paid for with PayPal will be refunded back to PayPal, minus the deduction of any shipping fees (see above). Further, for purchases made by credit card, we will issue a refund to the credit card used for the original purchase. Please expect up to three (3) business days for BCPK to issue a refund after receiving your return. You can expect to see the credit on your billing statement or via Pay Pal likely within three (3) weeks.
Free returns on orders over $49 only applies to domestic (in the continental USA) placed orders. We will not cover returns for international orders unless the item came damaged or the wrong item/size was sent.
If an order is sent back to the warehouse due to insufficient or incorrect address or due to no answer, the order will be canceled or customer will have to pay for shipping again via PayPal for any further delivery efforts requested by the customer.